This is one of their earlier messages.

"Hi thanks for ur reply, the problem because of the time if u get the money for postage to send items on time then u send via normal post and take more longer from the time then customers get **bleep** off and u keep getting negative feedback pluse loosing custumer any way i hope till monday my item arrives"

I basically cop the neg feedback because I sent it via standard post, which was clearly stated in my listing