UPDATE: After innumerable emails back and forth to eBay from me and them (generally a different signature each time), the upshot seems to be that because I gave the tracking no. direct to the buyer and didn't log it into the system, I am at fault and should be attempting to sort it out with Aus. Post. eBay stated in an email that (really) I have to be responsibile for the delivery of the article - not sure how one does that, perhaps ride shot-gun in the AP truck on its way south 3000kms!!!!!!!! I have tried until I'm breathless to convince them that the buyer had all the information when he lodged the case, but to no avail. I will pusue this to the enth degree, as in my mind I couldn't possibly have done more than I did, but still get penalised and have funds removed from my account. The last email advised the case was closed and they had no further control over it - just gets better and better!!