Good for you and I agree it should never have gotten to that point - waste of time. I just experienced something similar - however in my case the buyer left positive feedback that he received the item shortly shortly after he opened the cause, but refused to close the case (don't know why). Result? They refunded the seller so he now has both the item and the money refunded - not even his own admission (through eBays system) is enough to rule in my favor.