Help needed! - PayPal reversed buyer's payment.
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on 28-07-2015 09:28 PM
Hi all,
I just received a notification from Ebay telling me that the item I am selling has been purchased. I need help to decide whether I have been payed, the payment has been withheld, or the buyer simply requested a last-minute refund.
I'm new here so there might be things I don't know of.
Basically, Ebay just sent me an email saying the buyer has paid me and I should ship the item. Looking at my PayPal transactions:
That happened... I am aware that funds may be withheld for up to 21 days, but is this the issue? Here's the quote about that:
"The funds you receive from eBay sales may not be available for up to 21 days. This could be because you are still yet to meet eBay's selling and PayPal's risk standards. If the buyer reports an issue, the funds may be held for longer."
To make things more confusing, there is a 'Fee reversal' of a small sum of money into my account. For what?
Common sense tells me not to ship the item until I receive the payment in full. But that wouldn't be possible with the Seller Protection scheme, right?
So what has happened here? Did the buyer reverse the payment without Ebay telling me?
Cheers.