I had a refund request and negative feedback left against me last week for a small value untracked item which was apparently missing in the post and I refused to resend express post only regular when the buyer contacted me so they buyer got the hee bee gee bees.  The buyer then opened up a request. Upon closer examination it appeared the buyer had supplied me with the wrong postcode for delivery. I contacted ebay to inform them that whilst the item was not tracked I had conclusvie proof that the address supplied did not exist ( item never found its way back either despite return addresses going on items).  eBays response was too bad so sad or similar. Basically unhelpful.

I then contacted the buyer ( who at that point had left me a neg and opened the refund request) and informed them of their error - their repsonse was to remove the negative feedback and close the case. So honest buyer & good on ya.

However why on earth do eBay refuse to recognise that buyers cant make an error in this regards when I can prove the address does not exist and non delivery was the buyers fault? More crazy eBay policy. Rant over.