Well after some communication it seems they didn't realise how much a neg affects sellers' accounts, so they have aggreed to revise the FB if I send them a request form. Just waiting now.

I've never had to do this so I wasn't sure what to do, I just went to the feedback forum and found the revision request form, then sent it off, will it have the instructions the buyer needs?

"Shouldn't you be changing your listing descriptions ?"

For this item, yes. I didnt have it in stock so there was obvioulsy no need. More arrived today so the listing will definitely be updated.

"Why do sellers assume that the buyer should contact them first to settle a dispute. Isn't that what the dispute resolution process is for?"

Adults should be able to resolve an issue between themselves without running to eBay shouldn't they?