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@pruetrading wrote:

Slightly off track but..
I've just got my first refund request for large envelope not arriving.  Its a day over the estimated arrival date.

 

I've said I'm happy to refund if it doesn't arrive, but have asked if they are happy to wait another day or so. Can anyone tell me if I  now have an automatic defect because I didn't refund instantly? 

 

 

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I've had a handful of buyers contact me over the last year or so to say their item hasn't arrived. Thankfully, none of them opened a dispute, they were kind enough to send a message. I asked if they would mind waiting another week, because Aust Post can be rather slow at times and if it still hadn't arrived in a week, I'd be more than happy to refund in full.

The first half a doz sent a message a few days later to say that it arrived. Another didn't send a message or leave feedback, or open a dispute, so I can only assume that it arrived. The latest one waited a month before contacting me. I asked if she would mind waiting another week as she was in a pretty remote area. She was happy to so that. She sent a message about 3 weeks later to say it didn't arrive. I happily gave her a refund. Her feedback was impeccable, I had no reason to think she was pulling a swifty. If she was, she would have opened a dispute.

Only other one I had was more recently. He too just sent a message. His item should have arrived in maximum 3 days. He sent a message after 10. He offered to wait a few more days, but he ended up with a refund. Again, his feedback was impeccable, so had no reason to suspect he was putting one over me.

They're the only 2 I've ever lost in over 1,000 transactions. Both were large letter untracked. I consider myself lucky that my buyers were good enough to just sent a message rather than opt for the dispute.