@pruetrading wrote:
Slightly off track but..
I've just got my first refund request for large envelope not arriving. Its a day over the estimated arrival date.
I've said I'm happy to refund if it doesn't arrive, but have asked if they are happy to wait another day or so. Can anyone tell me if I now have an automatic defect because I didn't refund instantly?
A happy update - after 2nd emails back and forth, the buyer asked for refund ASAP, and I refunded. Got home tonight, buyer wrote to say book arrived, sorry for them hassling me, and repaid me in full via Paypal (without me asking them). So a great honest buyer and great outcome!
