elusive ed said-

Omfg OP. I'm sorry you've copped this, but I laughed for a full 2-3 minutes after reading that.

They cannot be serious. I'd really like you to copy your post to 'The Checkout' (show on ABC, they adore this stuff)

http://www.abc.net.au/tv/thecheckout/tipoffs/

Truly, please do it, this is beyond nonsense.

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You know what Nirv, I would give this a try.

If it isn't taken up, next option is to send a short sharp report to your state newspaper.

I'm pretty sure the reporters would be onto it.

You are lucky because you actually have email evidence of what was said.

I think a lot of the time we feel powerless to make any change but sometimes we can. Many years back, I copped a parking fine in a road near a hospital. I parked there as the hospital had building going on and there was not much parkling available at the time. I parked in a road where there was no sign to warn no parking. I complained to police (pretty silly i know) and they told me they were fed up with it too and could I complain to the newspaper. I did.

Not only did it get into the paper but the issue ended up on the TV news report, with reporters out there actually filming the street & other cars with tickets and asking how would they know why they were fined? (The council told me they could not afford signs for individual streets).

I did not get off the fine.

But.... signage was changed, the hospital put up big warning signs in the foyer. The hospital put in a shuttle service from a carpark to the hospital.

Ebay is no different to hospitals/councils etc. They all hate bad publicity like the plague, especially if it shows them up to be a bit silly.

Go for it.

Oh and if the ebay conditions say an item has to be returned to you, then returning it to another address is not fulfilling the conditions. Near enough isn't good enough.