I had a customer contact me regarding one of my latch hook kits. He said the canvas had ripped while he was completing it and said it was the canvas's problem not the way he had done the kit. He's wanting me to replace the canvas.

This is one of my very popular kits (I have trouble keeping them on the shelves) and he is the first one to complain about the canvas quality.

Would you just replace it - so that you keep 100% good feedback? Or not. Its a $30 sale (which is a lot for my small business)

Looking forward to hearing your feedback.