@saarzi wrote:
But is there a way to work it so the case is closed without a defect?
Refunding without the case being escalated will also do it.
I tend to do this now unless I have a reason not to. A couple of buyers have been disappointed because they wanted replacements, but the request system doesn't accomodate replacements in a formal or guided way (I really hope eBay changes that soon, as I would much rather send replacements), so I always send a message to explain exactly why I can't provide the full range of options I usually do.
