Hi there,

Having the exact same issue. I have been selling on eBay for the last few years. I have worked really hard to get most of my listings on the front page of best match search results. In most cases they have been in the top 1-5 of the front page search results. All has been going well for the last 12 to 18 months. Then last week everything changed. 5 of my top selling products have been bouncing from the front page to the second page and today one of my top selling products was on page 3!! I have 100% feedback and top customer satisfaction and my products are still selling. There is no reason why this should be happening.

I called eBay 3 times last week and ended up talking with a supervisor because the first guy I spoke to had no idea. The supervisor was not much better. He would not listen to my very clear explanation of the best match glitch. He kept trying to say it was an issue with my feedback and listing headings. The conversation was very frustrating. Long story short, they really did not want to help.

I think this is a big issue and needs addressing by eBay Australia. It is an Australia eBay Best Match search issue. I think the more people that complain the better. eBay needs to know that hard working, reliable sellers are loosing money and business, not fun!!