Im glad they said "Improvements".  Kind of acknowledging the DSR system is **bleep**.

Im a little worried about their new system though. No defects for negs?   This is going to allow unethical sellers to tell buyers to take a hike when theres genuine issues, as long as you do it quickly, if the buyer doesnt open a case. And if they do open a case, just fix it in those circumstance. Either way, it still allows for really poor customer service, and leaves a small hole for unethical sellers. 

I believe there should be defects for Negs, but no star defects.

Also - "No tracking information is available but your buyer responds positively to the new "item delivery" question, confirming the item was delivered by the estimated delivery date."

This worries me too. Buyers arent interested in checking dates. If they have an issue or believe they should have received the item within two days instead of the 10 that the seller specifies, they are still going to leave a defect.  When I had postage on my items and posted SAME DAY, buyers still left defects for postage tims regularly. Thats why I changed to free postage.

I think long term, this will seem better for us as individual sellers, but worse for Ebays reputation due to the first point - and thats not good for any seller.