My apologies, got it the wrong way round (not the first time).

Also, on a slightly different tack....... love the idea of a pop-up or drop down to remind/encourage buyers to make contact before negging, or even neutralling (such a word?). The only red or grey dots I've ever received - usually from someone who bought something for 99 cents - I've had to initiate contact when I've seen the feedback to sort out the issue. When I've suugested to people that they should contact the seller with issues, I hear "I  didn't because no sellers on eBay ever do anything anyway!"

I now have a little card printed up to send out with purchases, asking buyers to please contact me with problems before leaving feedback, as most issues can be resolved quickly if I know about them.

Strangley, people usually understand that they need to approach Myer etc when there's an issue with a purchase, but shooting off an email to an eBay seller seems too much trouble.

End of rant......

Cheers,

Marina.