I had an item go missing, even though it was marked as delivered on the other end.

I've been in talks with AP for almost 2 weeks regarding the missing item and they finally "concluded" it is in fact, missing. How, they couldn't establish. Upon asking why we have tracking if they can't tracked the said article, and asking about compensation, this is (one of) their pathetic replies.

So basically, tracking means nothing, and their compensation is return of the postage cost. Bye bye item. Personally, I think that's disgusting customer service.

Tracking is provided to allow for the convenience where available for the sender and the intended recipient to keep abreast of the articles movements.

Australia Post advertises that the scans are not compulsory except for the lodgment scans however in most instances scans do occur.

Australia Post in the next few months more will introduce more than 26, 000 scanners which are being made available to delivery officers, post shops and delivery facilities to improve the chance of a current non compulsory scan event occurring.

The tracking number also assist us in understanding tracking to confirm that the article has reached the correct delivery centre and which delivery officer was assigned the delivery of the item.

We can only confirm with the delivery officer his knowledge of the delivery as he has scanned at 12:05 pm on the 3 April 2013 that he has deposited the item at the address as nominated which is the correct time for the route he would have been assigned.

The article if removed after delivery would be a police matter as they will assist with the intended recipient if they are claiming mail tampering.

The tracking of the item is not the problem I perceive as it shows the movement of the article from when you manifested it to the inbound delivery centre and then that it had been delivered.

It has either been delivered incorrectly from the address supplied, removed after being delivered or maybe accepted by another person who has failed to inform the intended recipient.

I am understanding that you are furious that the item you have been informed is not in the hands of the person you wanted it to be however as pointed out please possibly look at alternative ways to ensure articles are either safe stored at the local post office if they cannot be delivered (safe dropped) or request the receiver to sign for the article with or without extra cover.

I have sent out the Money Order #4386289506 for $6.20 to the following address