I'm sorry but Australia Post are official, idiots.

I've just received the following:

You are the receiver not the sender. We did not receive money directly form you to send the item. We revived the money for carriage of the article from the sender.

This is why we ask you to contact the sender and they can assist you with any possible claim, as our compensation is set up to pay the sender.

Kind regards

YET, they are sending me a money order for my postage costs. But I'm the buyer!? I'm the sender lol.

DG, hope you don't mind, but I sent them this. Couldn't resist!

Nicholas, *I* am the sender!

It's my buyer who did not receive the item that *I* sent.

Further, you claimed yesterday this ...

Australia Post advertises that the scans are not compulsory except for the lodgment scans however in most instances scans do occur.


Please  advise where you advertise that tracking may or may not actually occur, because on your "simply send it" page, it says   No matter what speed or size you choose, every parcel is tracked.   There's no little asterisk denoting disclaimers, with a statement anywhere on that page saying "actually, we don't promise that every parcel is tracked..."   There's a little link for the full terms and conditions, and I can find no such statement there, either.
Please explain? (And my earlier question re the easyguide).