Hi guys - 

@Motherbear it was a partial refund not request for return of item

@ shy - Yes it was via resolutions (not a dispute as claim was never done). 

@ Dave - thanks Dave. The issue is I really hate that she said that I do not package items well. Since this feedback appeared my sales have decreased by 25% yesterday and 75% today! Then again I lost TRS on the 21st as for Item As Described criteria I have 0.85% 1 and 2 star ratings ... All other criteria are 0% 😞 out of 1200 transactions 7 left 1 or 2 star ratings. It is FRUSTRATING that only 7 out of 1200 is all it takes to lose TRS ...

I have asked her to agree to feedback removal again via messages. If she replies than eBay will delete the feedback without waiting for buyer to respond to the request. 

I will keep you all posted just needed to vent