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@joethenuts wrote:

hi it sounds like you go away a bit , and you have a 20 day business handling time  in fact a month, wow   i am not a buyer but that would be close to a record high for a local handling time. ,   maybe a lot of buyers dont read the handling time  so maybe you need to put it in large letters maybe in the discription.    maybe another poster might know if there is a limmit om handling times as a month is huge.

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You can set a handling time of up to 30 days.

To the OP, if you have tracking showing that the item was posted within your handling time, at the very least eBay should remove the defect for the transaction. I have had them removed when a buyer trashed my stars for postage time. My handling time is 5 days and it was posted within an hour of payment. They received it interstate 4 days later....still within my handling time.

If they refuse to remove the feedback, as mentioned, a factual non confrontational reply to the feedback, including adding their username to the reply so others can see who they are. For example, "My handling time is 20 days *tippy*toes*. I posted within that time" (or whatever fits in the box).