She doesn't get to keep the dresses AND get a refund. What cheek!

And it's ok to give rags to the salvo's!!

So really, you don't know what she has done with them?

Kept them? Donated them?

Pretty rude of her considering the issue is unresolved and your gratefull offer of full refund on return not taken.

I smell a rat for sure.

I received a neg once because they wanted a refund and to keep the item too...

You have no case to answer.

She wrote:

If you refund any,I'll donate the funds to the Salvo's also"

Note the word if.

I would not refund a cent. I would not even reply.

If she gives you a neg, ring ebay and ask them to have a look at all the messages, say you offered a full refund on return but she refused and said she gave the frocks away.

Charity is all well and good but I don't see why she should decide to donate your stuff. Not if she expects any refund as well. That's not her call.

I think she knows very well she would not win an ebay dispute now. if she tries neg FB that ebay won't remove, reply. Say something like full refund offered, buyer refused to return items or show photo of any damage.

By the way, I doubt the salvos 'collect' a couple of dresses. Large furniture maybe, not a small item of clothing.

What's her feedback left for others like? Is there any indication that she has a habit of this? What sort of items does she sell? Regardless, I'd keep an eye on her listings and see if they appear down the track.

It looks to me like she was digging herself into an even bigger hole. First she's saying there's all this damage and wants a partial refund, then can't provide any photos when requested, then when asked to return them for a refund, suddenly she doesn't have them any more. I call scammer. She was finding any excuse possible for you not to see the garments.

I also agree with the other comment that the Salvo's wouldn't come around to pick up a few clothes. Most of the time they won't even come to collect furniture these days.

Buyer after some thought said she would "cop" return postage

I agree with what you wrote, except I don't  think the buyer was agreeing she would cop return postage. I think what she was so graciously saying was she would not insist on a refund of the original postage. She would be happy just to be refunded the full cost of 2 of the dresses. Without returning them or providing evidence of the damage.

Yes, true. At the end though she is baulking at the 8$ it would cost to send back (the implication being she was going to pay it). Definitely one to block.

It is a shame that her grandaughters saw the dresses and liked them...imagine taking them away after that!