What a rubbish policy for sellers, On what planet can you walk into a shop and purchase a item but tell the person who is selling it to you ,"Now i have paid for my item,but the payment is on hold until i take my product home and test it to see if im happy and then only then i will pay"....Oh ok thats right ebay planet!...You Ebay and Paypal are the worst kind of criminal!!!!!!!!!! A policy set that has the worst ramifacation on a seller, How can i force a buyer to leave feedback and whos to say he does not lie and says not recieved when he picks up the item?...What protection do i have as a seller?.. Do i need to record live footage of the handover maybe? And when i call as a customer and you want all my details yet cant even supply me a customer, with your employee ID? And the reading of a tempalte in front of you to respond to my question and frustration about my real life concern is terrible! I do all the hard work cleaning, photo taking, researching, listing correctly, packing, shipping, then you take your fee of my hard earned labour while sitting in that piggy chair, along with the buyer not directly there fault but as a result of ebay policy the buyer just clicks pays and all is good! Your system is beyond flawed, It is not even legal!