@moonandstarsshop wrote:I don't usually pay a lot of attention to the DSR's, but I recently got positive feedback from a buyer who bought one of my cushion covers and then said "true to colour. very nice but for the price I expected pattern to be both sides".
95% of my cushion covers have a neutral backing due to the cost of fabric and this is spelled out in every listing, plus I include pictures of both sides (we all know that many buyers don't read descriptions).
Anyway, I happened to look at seller dashboard and DSR's today out of curiousity and saw that she had dinged me on the description, which gave me a defect.
Just to clarify, does this defect percentage reduce at the next evaluation on the 20th of December?
I would reply to their feedback with: listing clearly stated that the back was neutral fabric.
Also contact eBay and ask for the defect to be removed as the buyer clearly didn't read the listing and gave
the low DSR's for a correctly described item,(it's not your fault that they got it wrong),
