Thanks for the replies.

I called ebay

Didn't get anywhere, they told me to do nothing and wait!

The lady sounded mexican and I really couldn't understand her.

Yes I have a liquor licence.

Penny, I only have about 35 listings and I'm lucky to sell one bottle every second month, I am not a business...

If I opt to have eBay step in, how can they find in favour of the buyer when they won't upload photos of the bottles for comparison?

Won't they have to see evidence the bottles are different from the description before refunding?

Does anyone know what happens if I ask eBay to step in?

Do they call me? call the buyer? look at photos for evidence (that are not there)? refund and close the case because that's the easiest thing for them to do?

I find this whole system a joke where a buyer can say something with zero proof and my money gets taken.