digital*ghost
Community Member
In response to pennyforum14

on ‎15-12-2015 12:01 AM

@pennyforum14 wrote:

This is not what I was given to understand when I discussed the MBG with the CS rep who sends me all those nice emails about how they can help me improve my listings.  It is also not what I read in the MBG guidelines eBay posted when they were about to introduce the MBG, which is what prompted me to ask the CS rep about it. 

CS reps, and eBay for that matter, and correct (or at the very least, consistent) information is almost a contradiction in terms, unfortunately.

 

You may not find the policy I'm referring to under the MBG guidelines, but you will find it here:

http://pages.ebay.com.au/help/sell/return-policy.html

 

C&P

 

What rules apply to returns?

Your returns policy on eBay

Returns Accepted:

  • A buyer can return an item for any reason, even if they change their mind about a purchase.

  • You can specify return requirements (for example, returning an item within a certain timeframe and meeting item condition requirements) for situations where a buyer has changed their mind or chosen the wrong item.

Returns Not Accepted:

  • You don't accept returns because a buyer has changed their mind or chosen the wrong item.

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