Thanks Kopes,

I noticed this statement in the link you provided:

The cancellation must be complete for you to receive a final value fee credit. To receive a final value fee credit, the cancellation request is complete when:

- The buyer's PayPal account is refunded, if the buyer paid with PayPal.

- The buyer confirms they received their refund, if the buyer paid with a method other than PayPal.

In this case the buyer hasn't paid as it was purchased due to a technical error, so there is nothing to refund, are you sure I will get my FVF back?