Hell, a mate of mine got an 'INAD' claim aginast them because an item they received was damaged in transit! WTF - item not as described??? What seller is going to advertise a broken item? Obvioulsy it was damaged during transit, but no contact with seller, no chance to offer recompense, just claim, claim claim- The powers that be at ebay are laughing all the way to the bank, but thruth is, they have lost control, and have left the children to play alone in the playground.

Greencat, have you ever opened a dispute as a buyer.  There are ONLY two reasons...Item Not Received  or Item Not As Described.  Your mate's buyer was correct in opening a INAD dispute for an item broken in the post.  As you progress through the dispute you are asked how the item is Not As Described and the option is there to tick Broken.

Your mate would have been able to answer in the dispute to offer a refund or whatever.

What makes you think ebay has lost control...they are certainly not leaving us alone.  In fact ebay is very much in control...it is the buyers who open disputes with no contact who are out of control.