Can't believe what they're saying now  

Here's their explanation as to why a satchel sent from Victoria, bound for Western Australia, went via Qld and NSW, arrived a day after my Buyer had left on her around Oz trip. She had purchased a Camps Australia travel guide...

When satchels leave a sorting centre, they go on the first available truck no matter which direction that truck is heading (my opinion is to make their clearance rate look good?)

If I wanted to make sure that it travelled from Victoria straight to WA, I would need to use Express Post (I am well outside the Express network)

I queried that it was marked as delivered on the 14th Dec, as I knew that no one was home, and was told that although it was marked as delivered, that did NOT mean that it was delivered, just that it had been collected from the PO by the parcel contractor.

I had been hoping that because they weren't home, they would be carded and then the book would be returned to me and I could give her a refund.

Aust Post and eBay estimated delivery dates are so out of whack, it's not funny.

I'm sure I am not alone with this problem - Jo