I have a defect for a cancelled transaction for being out of stock. I didn't ever cancel a transaction because of this.

I contacted ebay who told me the item number. Because someone opened a case for INR against me (no tracking) I decided to refund them through ebays system (that is basically the only option I have).

Not only that I received an email stating that it wouldn't effect my seller standing or some nonesense......Well it did becuase my sales have dried up ever since that came through.....

So should I not refund and screw buyers around now when an item goes missing?

They said I would be transferred but they hung up on me........I am calling again....