yes. I hear you loud and clear (unlike AusPost's communication methods). Anyone else reading this I am a big fan of FAIRNESS using any business.

I posted an express post parcel from Brisbane to Perth on a Monday and it didn't arrive until Thursday. When I tried to get compensation for such a delay, it was denied, even though it says quite clearly on the front on the yellow express post satchel " Next day guaranteed" there is a tiny cross (which so much smaller font than the " Next day" font that unless you have a magnifying glass with you it’s very hard to see it. AusPost said it was outside the Express Post Network. Now, I have very good eyesight but I doubt whether 

other older people would be as sharp as me and be able to pick up this tiny cross. Most elderly people would not even have internet to research this stuff before they come to the post office (Please note: I didn't say ALL elderly people don't have internet at home or cannot use it, I said SOME of them).

I just arrived home 30 Dec 2015, from a 2 months overseas working holiday and I asked my elderly mother who has poor eye sight from diabetes to post me an express post document before 5pm at the post office 30 dec 2015 to arrive to me 31 Dec 2015. The Auspost worker behind the counter took her money for the yellow express post envelope and my mother inserted the documents I needed but the worker did not tell my mother that there was to be no postage 31 Dec 2015 and that my document would not arrive until Monday 4th January. I was pacing up and down the garden path all day until 4.30pm 31 Dec 2015 until I had to call her to see if she had received her usual post. She had not. I live in Queensland so of course my time was 4.45pm but in Sydney the time was 5.45pm (due to day light saving).

I was now panicking because I had missed the offices in Sydney to scan the postal documents I was waiting for. I was furious because if I had known there was no postal service 31 Dec 2015 I would have driven to my mother’s house the night before (about a 1 hour drive away) and picked up the documents myself in person. Of course when I filed for compensation it was denied even though Auspost didn’t deliver on a day that Australia was open for business.