Many of my customers are in the UK and I get daily messages from people who say that they cannot combine shipping on my items despite the fact that all of my settings enable combined shipping. Sometimes I get buyers purchasing multiple items and paying separately for each one with separate postage charges which have to be refunded individually. I know other sellers have similar problems.

The reason why UK buyers cannot combine shipping on Australian listings is because they find the items through ebay.co.uk If they try and purchase any Australian listings they are forced to pay for each item individually with a separate postage charge each time.

Whenever I get a message from someone about this I have to tell them that the fix is:

1. Log out of the UK site

2. Log in to ebay.com.au and find the items there

3. Purchase them separately but dont pay until they get an invoice.

That usually works for them but they cant understand why they couldnt achieve that by buying them through the UK site.

I have advised ebay about this problem but the reps have no clue as to what is happening.

These constant problems for UK buyers makes ebay look unprofessional and is frustrating for both buyers and sellers. In many cases, buyers just give up and go somewhere else. Its about time that ebay FIXES THIS ISSUE.