Beware of a buyer in Italy

Buys an item in mint condition and then complains that item is damaged and wants me to refund his money without sending the item back. I offer full refund on return of item.

He then opens a case for a refund through paypal.

I receive my initial package in return mail with all the packaging BUT the item an COA has not been returned.

Scam of keeping item and getting full refund........new form of shoplifting.