I'm changing the way i sell items, i've increased handling times and slowly starting to charge separately for postage.

One of my biggest beefs was if a customer returned an item for a refund it was costing me for the original postage because i had to refund what they paid (free postage), now in my return policy the customer has to pay for the return postage and the orininal postage if there returning for reasons other than a mistake on my (our) behalf.

Sick of Ebay telling me whats best for my business, 1 shoe does not fit all.