---

@srob001 wrote:

 Ebay suggests that you thoroughly check the returned item prior to issuing a refund but doesn't tell me what to do if returned item is broken and incomplete. I haven't refunded buyer yet. Please help

---

This is a big problem with the ebay returns process. call ebay and ask them.

Can you be certain you even got your original item back?

If you have agreed to return and they sent it tracking and it is recorded as delivered ebay can just refund them without any action from you.