Very Harsh transaction defect rate (0.5%) !!

The new seller standard have caused me to lose my top rated status and thus lose my Ebay premium badge stamp on my listings ! This has greatly reduced my sales.

Because we run a physical street store as well as an ebay store sometimes items sell on ebay that have just sold in our street store and we have not had a chance to adjust the quantity on Ebay. So we have to cancel the ebay order due to being 'out of stock' . But the threshhold for top rated seller is only 0.5% meaning we can not cancel more than one transaction in every 200. This is very difficult to achieve even though we are seen as one of the very best service stores in our field. 100% positive feedback..

This costs me alot of sales and ebay will get less from me as well. Tough !!