I have only used it twice to comply with the rules of a promotion.....would not use it otherwise as it is rather slow and cumbersome.

There have been a few members on the boards complaining of parcels going missing but not as many as I thought may crop up.

If an item is not picked up within a week it is returned to the seller....and it is hard for the buyer not to know that it is available for pickup....ebay sends a reminder every day from the day that they notify you that the item is at WW/BW for pickup.