@clarry100 wrote:OK been looking more and found a History Tab on my Selling Manage summary page that is mayeb what you are talking about.
Looks like this screen capture...
This shows we had actually used all of our 40 free listings and only 46 of the free 100 we accepted.
So might send them this screen capture. See if that jogs their memory.
Yes, that's what it looks like. If you click on the 40 or 46 you used you'll get a page with all the relevant listing numbers. It has a search facility so you can copy and paste the listings you were charged for (from your invoice) and see whether they're on the list of free ones you used. If they aren't, check that the time you were charged for them (the time you listed them) is within the times that the extra freebies ran for, just in case you did a heap of listings before you activated the extra freebies. The start time on the history is when you activated them, not when the promotion started (was available).
When you're listing, keep an eye on the counters to see which counter they're coming off when there's more than one promotion at once (the normal 40 and any extras), and also be aware that any scheduled listings will only come off the available freebies when they actually list. If you do multiples in a listing they'll usually come off your normal 40, not the extras, so you always need to keep an eye on how many you have left so you don't make a mistake and go over.
