So if you hadn't sent a replacement and just refunded in response to item not received that would mean no defect correct?

 

You could have sent them an empty package and they would have had to go not as described dispute, you refund, and that snot a defect either

 

How is what you did worse than the above situations?  So you were punished for doing right by buyer?

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ASSUMPTION IS THE MOTHER OF ALL STUFF UPS!!