DG...

According to the history I have there had been no discussion whatsoever about any postage compensation during the discussion about delivery before the fact. The seller had thought (and quite rightfully so IMHO) that the postage fee would go some way towards the actual cost to her of performing the delivery. After all the original listing never advertised FREE delivery/postage.

That is why the seller was so flabergasted when the buyer left the NEG. It seemed so uncalled for to her after what she had done in good faith.

It is only now that she has offered a 50% refund of the postage costs in return for removal of the NEG by the buyer.