@*tippy*toes* wrote:Have you tried contacting them via their Facebook page? I've got the best results doing it that way.
Has there been an average enquiry - reply time frame?
I'm starting to lose my patience with them 
sadly the buyer is yet to respond to me and the package was actually delivered about 14 hours ago now (so they either didn't get my message, or decided not to refuse delivery like I suggested / asked).
Aus Post responded to my case comments simply by saying how pleased they were to tell me the package was delivered, obviously it's either an automated message or whoever posts them did not pay one iota of attention to what I was saying. I posted on their FB page 6 hours ago, and they definitely have a high volume of complaints (though a few of them are the same people posting the same complaints over and over because AP haven't replied to them yet), but given the current situation I'm not prepared to wait very much longer before I take it higher.
