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@egglesdtp wrote:

Everyone will have their own opinions about this, but I am presuming you were willing to pay the $13 for postage? if so, you are no worse off, and in fact are better off - no breakage, faster than posting, etc. I personally think the seller is entitled to keep the postage money if they have made the effort to hand deliver.

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@lotsamagsnbags wrote:

where closeby I have delivered but not for that amount of money...i'd be inclined to refund partial... but perhaps thats just me.

the item is nice.  the person was friendly. any comments?

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I agree, not only will everyone have their own opinion, but I also think it depends on the circumstances, the item and the postage cost. 

In this specific instance, perhaps a partial refund would be in order, as one would assume less packaging would have been required to hand deliver.  But as there was the benefit of less risk and receiving the item faster, the sellers time etc, the fact you had already paid postage (therefore fees were taken etc) I don't think it's outrageous, but personally, as a seller I would have contacted the buyer first to ensure they were agreeable - then assuming the item is packaged in some way (which again as a seller I would have done), I would probably offer a $5 refund, so the buyer is less likely to feel ripped off (in case they're inclined to feel that way).

If the postage was a lot higher, then I would think a bigger refund would be appropriate.

On my large letter items, I have on several occasions noticed a buyer lives almost en-route to the PO, so have offered to hand deliver, so rather than offer a refund that wouldn't buy you a coffee these days, I offer them an extra item to cover the postage.

I had a lady buy several items just prior to Christmas and said she would pick up, so no postage.  Several messages and days later

I offered to hand deliver as we were getting nowhere & she seemed a little stressed.  She agreed - and on arrival I was greeted with a beautiful selection of home made shortbread done up in cellophane with ribbons. She made my day with that thoughtful gesture

It turned out she had very good reason to be stressed (we both ended up in tears !), but she said she felt like we had been friends forever and felt so much better having talked through her problem with someone who wasn't family and wasn't involved.

On the other hand, we have another ID which is mainly Pick Up only items for which we do not charge a fee.  Quite often people will buy & then expect because you live 'local' you will deliver for free !  That really irritates me

Late Edit  :  Lol because I type  so slowly, sorry I have repeated some other members comments