@health54 wrote:
On Mar 18, a buyer emailed us, not happy with purchase. we asked him to return item in good shape, we would do a refund. Today got email from ebay about this, when we click on the accept return, it said we have to pay return postage - we didn't agree to that, so stopped at step 1 in the process. How do we stop this process? Would be happy to refund original costs if they pay to return the item.
Do any of the buyer's messages prior to opening the return request state what the nature of the problem is? eg do they say there's a problem with it, such as faulty or damaged, or is it more a case of just not liking the item?
If the latter then it counts as change of mind and you're not responsible for return postage, so you should be able to contact eBay and show them the buyer opened an incorrect request.
