Alice's postage time star appears stuck at 4.6 and comms are at 4.8

A sad indictment considering her boss owns the freight company and therefore governs freight delivery times

Crikey those that have delivery stars of 4.6 or better must know a thing or two eh.. Alice???

 Alice you are definitely better off continuing to  follow AP's corporate ethos ie....

 Concentrate on increasing your monopoly while decreasing company service costs but all the while allaying responsibilty.

Add to that a pinch of  "disengaged employee syndrome" and a smattering of nonchalance and, it appears, the AP ebay  recipe is complete...