All of our listings are free postage but have express postage as an option buyers can choose during the checkout process.

Quite often when somebody chooses the express option when they have purchased multiple items (combined into a single payment by the buyer) the clever ebay system charges them for multiple lots of express postage. One lot of express for each item on their list.

Then we have to go into PayPal and refund the extra express postage fee as their order will be combined into the one satchel.

This then leaves us out of pocket for the FVF on the additional express fee of course.

Is there a better way to do such a refund such that we also recover the FVF on the additional express fee we are refunding?