Can someone please explain these numbers?

Item as described		17
Communication		16
Postage time		17
Postage and handling charges		17

This is from one of our accounts. Are the higher or lower numbers better, on another account it is

Item as described		181
Communication		181
Postage time		176
Postage and handling charges		182

And on Another

Item as described		120
Communication		123
Postage time		120
Postage and handling charges		124

These are all over the last 12 months and I am confused as to what they actually mean

THank You

Paddy