Hi, I have a problem with ebay and there policy. My son sold his phone through ebay, we paid for postage and insurance, a few days later she emailed my son and said it was faulty it had no sound, she told my son (who should I say is only 18 years old and a little green with people like her) to press return button, not knowing that he had to pay for return postage, we contacted ebay who said that my son has to pay for the return as the phone was faulty and it was our responsibility as my son pressed the return button, (this is something the buyer told my son to do). We have never sold items before and ebay was hopeless in helping us even though it was there policy. We went to the post office paid again for postage and enclosed envelope with signature return. 

1 week later we got the phone back, there was nothing wrong with the phone, we contacted ebay, they said we will fix this as we are requesting for postage to be reimbursed from the buyer as there was nothing wrong with the phone it was working perfectly, I think that is buyer does this alot and decided she did not want it. So she told my son to press the return button knowing that once you have pressed this you have to pay for return. Ebay has been absolutely hopeless in fixing this problem. And one thing I have to say is that I will not buy or sell with ebay again, and yes I do buy alot, but the thing with ebay is that they hold your funds until 21 days or until the buyer says ok. So you sell an item that you pay for postage upfront and if the buyer is a con merchant which this one is you pay again and again and never see a cent. Ebay you should be ashamed on how you are treating your sellers, and check for con merchants like this buyer. I am not happy, and very disappointed in your policy, there is other sites that now I will buy from and ebay has now lost a good customer.  And now ebay has contacted my son regards to refund this con merchant, so my answer to you is that you do not listen to the seller and you treat them very bad. SHAME SHAME SHAME ON EBAY.