I recently also had a late shipping defect but marked carrier only. I got it erased from ebay only because the tracking number showed that there was an attempted delivery made 10 days earlier. I had to call to get this removed. Was told over the phone that the tracking information ebay only read when the parcel was delivered. They don't read when the parcel arrived or if there was an attempted delivery before that date. That is why their is an appeals process.

I tried to to explain the logic of these defects to the trust and safety ebay phone assitant asking how can a seller be responsible for a late delivery when it is out of our hands? One thing which is fair game is if we post something outside of the time frame which we promise but to punish a seller for something that is out of our control and in the hands of the courier is wrong and i'm sure the more this continues the more the department of fair trading/ombudsman will be contacted.

The assistant was understanding and said they are always trying to improve their methods but basically agreed that we don't deliver the goods, we don't drive the trucks or fly the planes to manage the parcels arrive by a certain date therefore how can we be held responsible!