Australia Post should be held responsable for all of the items lost or stollen after all we trust them to deliver and deliver safe there should be some kind of written agreement with Australia Post that they should and will be responsable for lost or stollen items no mater the price or size of the item.... it is no wonder Australia Post has lost a lot of customers due to lost and stollen items, and that is why their costs are going up for postal services because they are losing customers and losing money, People will soon be using other ways to get their deliveries to their customers and Australia Post will go broke. all we need is more competition and that will soon sort Australia Post out.