While on the phone to eBay (re other thread) I asked them about a 'defect' I had received due to 'late shipment rate'.

It wasn't from the buyer - but from eBay (the bots had picked it up.)

I regularly allow a buyer to purchase over a 2 week timeframe and then combine shipping, so item originally listed as envelope postage went in a tracked satchel. I let them know that it was at 'buyer's request'....and I have been doing this for years, without a problem.

They told me 'things are changing' (fiddling)....with more to come....and I wiill have to contact them every time to get a defect removed...

Watch your dashboard