We had a INR case raised against us a little while back. It was for a non tracked large letter.

The buyer did not respond nor did they escalate the case. Perhaps the item turned up and they just never bothered to come back.

I got on the phone to ebay about it who said it should close after 30-days with no defect to us.

30-days came and went with nothing happening so I called ebay again.

They said they would pass it to their technical team as it should have closed.

About day #35 it closed and we got no defect for it.