I recently sold a fully traceable item on ebay.  Most of my items are date critical delivery as they are driven by an event. Express Post was available but not selected and rightly so as  In this case the buyer correctly selected regular post Brisbane to Melbourne. Australia Post then took over two weeks to deliver the parcel. As the date for the event has passed the buyer refused delivery of the item and has told Aus Post to send it back and asked for a full refund including freight. The tracking backs this up 100%.  At no point did they contact to say not received etc. so it could be escalated with aus post ( if there is any point) I am not unreasonable and am happy to refund the product cost back to the buyer once its back as its not their fault Aus Post were slack, and I am also chasing a refund from Aus Post for the sloppy delivery. If I get one I will give it to the buyer. When this item arrives back with me if the buyer puts in a claim ( they have not entered the returns process formally they only have a feedback score of 2 and probably dont understand it all ) what will happen? Will I be slugged with the entire cost of sale and then get slugged for the cost of an Australia Post return as well caused by their own ineptitude?!