I had a problem with AP lately also. I was returning an item that was not as described my sister. I sent it using my click & send account so she had a tracking number. After 8 days my sister contacted the seller about her refund...parcel had not been delivered so I check on AP website which showed parcel was at sellers p.o. box waiting for collection, emailed the seller & let her know.

2 days later seller emailed back saying she had checked p.o.box twice, no card no parcel. Rang AP this time & they confimed item was there. Emailed seller again to say it was there.

Next day seller says still not there. Rang AP again explained seller had been there numerous times but no card or parcel. Was starting to get really annoyed by this time, especially after telling my sister click & send was the safest way to sent.

Rang AP again told them  I sent item with signature delivery. They told me the tracking number was not signature delivery, I agued with them that it WAS signature. to cut a long story short  the parcel was at the post office sitting in the wrong section & they had forgotten to put a card in the sellers p.o box.

I wonder how long it would have sat there before it was sent to there auction centre to sell off.